Resume

For the sake of a tiny sense of privacy, my email address and telephone number aren’t listed here. If you’d like to contact me, please use the Contact Me form on this page and I’ll send over anything you need!

Experience

January 1, 2011 – Present                 College News Magazine                     Chicago, IL

Lead Gaming/Tech Writer

  • Obtain and review gaming and tech software and hardware in order to provide unbiased opinions to readers
  • Maintain personal workload in order to ensure fresh content is distributed consistently
  • Write and self-edit all content for the site and print magazine

July 1, 2009 – Present                         Maine Public Utilities Commission                  Augusta, ME

CAD Specialist

  • Investigate consumer complaints to determine if utilities followed state rules and utility tariffs
  • Adapt to constantly changing techniques while maintaining personal caseload
  • Educate utilities on how to prevent complaints

 

January 28, 2008 – October 28, 2008             Time Warner Cable                             Bangor, ME

Direct Sales Representative

  • Successfully convert non-customer to Time Warner Cable via door-to-door sales
  • Provide limited customer service to my customers
  • Setup and manage specific public events to garner new sales leads

 

June 18, 2005 – August 2, 2007                       RCC Unicel                                           Bangor, ME

Web Developer/Collections Supervisor

  • Maintenance and construction of RCC’s intranet and extranet system using ASP.net 2.0
  • Determine write-off for backline accounts and approve requests for write-off exceptions
  • Manage backline collections and teach Queue Management and collections techniques

 

June 26, 2000 – June 20, 2004                         MBNA America, N.A.                         Belfast, ME

Sr. Account Manager

  • Collection of credit card accounts 180 days and 210 days past due.
  • Department “Skip” Lead – using available tools to determine address and phone numbers of customers considered “unable to find.”
  • Use credit bureaus to determine collection opportunity and to determine settlement negotiations

 

Education

September 2001 – June 2003              University of Maine                 Orono, ME
Undergraduate credit towards Bachelor’s degree in Computer Science

September 1999 – January 2001                     Thomas College                       Waterville, ME
Undergraduate credit towards Bachelor’s degree in Business

 

Proficiencies, Hobbies and Talents

  • Self-marketed online persona in order to have content reach more than 10 million people each year
  • Professional journalist published at over 2 dozen outlets
  • 2010 Bulldog PR Award Winner during my time with KmartGamer.com
  • Proficient with HTML, Adobe CS (including Photoshop), and social media
  • Maintain a social media presence including creating, recording, and editing a podcast downloaded by more than 2,000 people each week
  • Experience with Community Management, press releases, and mailing lists